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When will my order be delivered?
When will my order be delivered?
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Written by D.P. ("DeePee")
Updated over a week ago

Best case scenario: next working day

Orders placed on a working day before 4 PM are shipped the same day. Orders placed after 4 PM, on the weekends or during public holidays (in canton St. Gallen) will be shipped the next working day.

  • Small test kits are shipped with A-Post, the priority service of Swiss Post. Usually Swiss Post delivers the next working day, incl. Saturday. Sometimes Swiss Post takes up to 2 working days.

  • Large test kits are shipped with PostPac Economy. Usually Swiss Post delivers in 2 working days. Sometimes Swiss Post takes up to 3 working days. Saturday delivery is not available.

💡 MyPost24 is the most reliable way to receive your order the next working day. Therefore, we offer this as a separate option during checkout (at a surcharge). Make sure to enter your MyPost24 details correctly before finalizing your order!

Confirmation & tracking

Once your order is shipped, we send you a shipping confirmation email. As A-Post doesn't come with tracking, we have no information on the status once we've handed over your order to Swiss Post. For PostPac Economy, Priority and MyPost24, the shipping confirmation email includes a tracking link. If you can't find that email, use our Order status widget to find out when your order was shipped.

Delivery issues

Should your order not have arrived timely, contact us. Before getting in touch, please verify:

  • Is your name clearly written on the mailbox?

  • Is the address correct?

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