Read all about:
Our regular service levels
Opening hours from our partner labs
Delivery by Swiss Post
Health Yourself
| Order shipping | Customer Service | Doctor's reports |
Weekdays | Orders till 4:00 PM: shipped same day* | 8:30 AM - 6:00 PM | 1-2 working days after test results** |
Weekends and public holidays | Closed | Closed | - |
* Bank transfers are checked till 3:30 PM
** For tests that include a doctor's report
Labs: Luzern & Lausanne
Our lab partner is MEDISYN. Our tests are analyzed in 2 of their locations: Luzern and Lausanne. Find out here to which lab each test is sent.
| Luzern | Lausanne |
Weekdays | Blood tests (not: allergy) Stool tests | PCR tests Allergy tests |
Saturdays | Blood tests (not: allergy) | Closed |
Sundays & public holidays | Closed | Closed |
Most analyses run daily. The following tests are analyzed once or twice per week:
360° Allergy Check
Basic Allergy & Hayfever Check
Colon Cancer Screening
HPV Check
Swiss Post
We ship orders with A-Post, unless you have selected PostPac Priority or MyPost24 / PickPost during check-out. For some tests and for larger orders, A-Post is not available as an option.
All samples are sent to the labs with A-Post.
| A-Post | PostPac Priority & MyPost24 / PickPost |
Weekdays | Delivery in 1-2 days | Delivery in 1 working day |
Saturdays | Delivery in 1-2 days | No delivery |
Sundays & public holidays | No delivery | No delivery |
If you place an order on a Friday, A-Post usually gets you order delivered on Saturday. In case of PostPac Priority or MyPost24 / PickPost, delivery takes place on Monday.