🩺 For personal medical questions, please write to [email protected] (secure mail). Our doctor responds in 1-2 working days.
For any other question, please reach out to us via:
Chat. No AI, but a personal response, as soon as we can. If you're offline before we can respond, our answers remain available in the chat and are forwarded automatically to your email. You can find the chat in the Messenger at the bottom of every page ("Send us a message").
Email. Write to [email protected] if you prefer email over chat. Also to email we respond as soon as possible.
Our opening hours:
Monday - Friday 8:30 AM - 6:00 PM
Except for public holidays in cantons Zürich & St. Gallen
In case you need our postal address, this can be found in our Impressum. Please don't send your test kits to our offices, but use the Retourboxes that we provide with every test kits. The Retourboxes take your samples directly to the right location of our partner lab MEDISYN.